Privacy Policy

1. Introduction

SignRise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electronic signature and document management services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect several types of information from and about users of our services:

2.1 Personal Information

• Name, email address, phone number, and mailing address
• Account credentials and authentication information
• Payment information (processed securely through third-party providers)
• Company information and job title
• Profile information and preferences

2.2 Document and Usage Information

• Documents you upload, create, or sign through our platform
• Metadata associated with your documents
• Usage patterns and interaction data
• Device information and IP addresses
• Browser type and operating system information

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and manage your account
• To authenticate users and prevent fraud
• To send service-related communications and updates
• To provide customer support and respond to inquiries
• To analyze usage patterns and improve user experience
• To comply with legal obligations and enforce our terms
• To send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving users, provided they agree to keep information confidential.

4.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• AES-256 encryption for data at rest and in transit
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• SOC 2 Type II compliance and monitoring
• Employee training on data protection practices
• Incident response and breach notification procedures

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Opt-out: Unsubscribe from marketing communications

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active and for 7 years after closure
• Document data: Retained according to your account settings or legal requirements
• Usage data: Typically retained for 2 years for analytics purposes
• Marketing data: Retained until you opt out or for 3 years of inactivity

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Certification schemes and codes of conduct

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential cookies: Required for basic functionality
• Performance cookies: Help us analyze usage and improve our services
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences or our cookie management tool.

10. Third-Party Services

Our platform may integrate with third-party services (such as cloud storage providers, payment processors, and authentication services). These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Providing in-app notifications for significant changes

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@signrise.net
• Phone: +1 (423) 475-9654
• Mail: 818 18th Avenue South, Nashville, TN 37203, USA